Privacy Policy

1. Introduction

This Privacy Policy describes how Cretus LLC ("we," "our," or "us") collects, uses, and protects your personal information when you use the Helipoloi mobile application ("App"). We are committed to protecting your privacy and ensuring the security of your personal data.

Last Updated: January 15, 2025
Effective Date: January 15, 2025

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and profile information
• Device Information: Device type, operating system, unique device identifiers, and IP address
• Usage Data: App usage patterns, features accessed, and interaction data
• Location Data: GPS coordinates and location-based services (with your consent)
• Communication Data: Messages, feedback, and support requests

2.2 Automatically Collected Information

The App automatically collects certain information, including:

• Log files and analytics data
• Crash reports and performance metrics
• App version and update information
• Network connection details

3. How We Use Your Information

We use the collected information for the following purposes:

• App Functionality: To provide and maintain the App's features and services
• User Experience: To personalize your experience and improve app performance
• Communication: To respond to your inquiries and provide customer support
• Analytics: To analyze usage patterns and improve our services
• Security: To protect against fraud and ensure app security
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in app operation
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• User Consent: When you explicitly consent to sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures
• Employee training on data protection

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing

8. Location Services

The Helipoloi App may request access to your device's location services to provide location-based features. You can:

• Grant or deny location access when prompted
• Change location permissions in your device settings
• Disable location services for the app at any time

Location data is used only for app functionality and is not shared with third parties without your consent.

9. Third-Party Services

Our App may integrate with third-party services and SDKs. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

The Helipoloi App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the App
• Sending you a notification through the App
• Updating the "Last Updated" date

Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Ukraine. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Kyiv, Ukraine.